Head of Customer Services, Marketing and Communication, East Suffolk Council c£62k – £73k closed 7 May 2019


Organisation:  East Suffolk Council

Place of work: Riverside, Lowestoft or East Suffolk House, Melton

Salary details: £62,244 – £73,070 per annum

Job term: Full Time.      Hours: 37 hours per week   Appointment: Permanent

Closed :07 May 2019 11:30

About the role

It’s an exciting time to join East Suffolk, being the biggest district council in England and the first to form from the voluntary merger of two smaller districts. We now need an ambitious Head of Customer Service, Marketing and Communications to help us drive our services forward and keep us ahead of the game.

In this multi-faceted role, your focus will be to move the organisation towards a greater customer experience; sharing data and expertise between the three services to help raise the council’s internal and external profile.

We want to take our customer services to the next level, ensuring that it caters for the diverse 250,000 population of the district. Our communications need a fresh, modern approach that will put East Suffolk on the map. In addition, our services need to be marketed effectively to residents across the council, while the new East Suffolk brand also needs to be promoted to other organisations.

As the leading figurehead in all of these areas, you will have the opportunity to plan, develop and implement a wide range of projects that will make a big impact on the council.  This includes the new biometric centres and online support functions, all of which you will be able to leave your mark on.

About you

While you might not be an expert in all three of the areas you will be managing, it is essential that you have substantial experience in at least one and can demonstrate strong communication and interpersonal skills to manage these services effectively. You must be committed to your vision in order to sell it to an array of senior managers and corporate stakeholders that you will be delivering to – therefore it is vital you can maintain your resilience when things do not initially go to plan.

As you will be managing four direct reports and a broader team of  65, any management experience or qualification you possess will be vital. You will embrace new ways of thinking, be constantly looking to innovate, influence your team and deliver positive change in everything you do.

About us

Over 90% of staff say they are proud to work for East Suffolk Council, and that is down to our strong set of values: Proud, Dynamic, Truthful, Good Value and United. Our values are developed by staff, for staff and are widely embedded throughout our organisation.

We want you to stay with us for the long-term, so we will give you all the support you require to build a great career within our organisation. There’s also a superb benefits package including flexible working options and purpose built brand new office accommodation, as well as a generous leave entitlement, discount scheme, pension scheme and free car parking.

Find out more about working in our scenic, coastal district and how it could benefit you.

Application process

Please apply via the Jobs Go Public website.

For informal enquiries, please contact Eleanor Clarke at Jobs Go Public, on 020 7427 8255 or email eleanor.clarke@jgp.co.uk.